Exchange and Returns
Version dated 11 November 2026
1. General terms
The VINOR website sells food products — vegetable oils, including single-serve sticks and containers of various sizes.
Food products of proper quality cannot be exchanged or returned for reasons such as «it did not suit me», «I changed my mind» or «I did not like the taste», in accordance with Resolution No. 172 of the Cabinet of Ministers of Ukraine of 19 March 1994. This restriction does not cancel the buyer’s rights in the case of an unfit food product, damaged goods or an error in the order.
2. If there is a problem
Contact us if you received a product unfit for consumption, goods past their best-before date, damaged or unsealed packaging, the wrong product or an incomplete order.
Phone: +38 (095) 021-34-53.
E-mail: vinor.trade@gmail.com.
Tell us your name, contact number, the date or number of the order and describe the problem. If possible, attach photos of the product, packaging and labelling, and a document or other details that help confirm the purchase.
Photos and videos help us review a request faster, but the absence of an unboxing video is not in itself a reason for refusal.
Do not consume the product if you have doubts about its safety. If possible, keep the product and packaging until further steps are agreed.
3. Replacement and refunds
If an unfit food product was purchased, the seller replaces it with a product fit for consumption or refunds the amount paid in accordance with the legislation of Ukraine (Article 8 of the Law of Ukraine «On Protection of Consumer Rights»).
In the case of a picking error, the seller agrees with the buyer on delivery of the missing items, replacement of the wrongly sent product or a refund of the corresponding amount.
A refund for an unfit food product is made on the day the contract is terminated or, if that is not possible, within another agreed period, but no later than seven days, as required by law.
For a refund the seller may request an application and the details needed to make the payment. We never ask for your PIN code, CVV code or one-time banking passwords.
4. Sending goods back
Before sending any goods, contact the seller to agree on the return address and method. Do not send goods to the registered address without prior agreement.
If a return or replacement is due to improper quality of the goods or the seller’s error, the seller covers the cost of the agreed shipping.
We recommend checking the quantity of goods and the condition of the packaging on receipt. If damage is visible at the carrier’s branch, record it together with the carrier’s representative where possible. The absence of such a report does not in itself deprive the buyer of their legal rights.
5. Cancelling an order
If you wish to cancel an order before dispatch, notify the seller as soon as possible. If the goods have not yet been dispatched, the order can be cancelled and the refund of any prepayment agreed.
6. Seller’s contact details
- Seller
- VINOR LLC (TOV «VINOR»)
- EDRPOU code
- 46365845
- Registered address
- 21 Perlynna Street, Odesa, Odesa Region, 65000, Ukraine
- IBAN
- UA553005280000026008000059776
- Phone
- +38 (095) 021-34-53
- vinor.trade@gmail.com
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